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Energy Forecast
Applications: Energy Manager
✅ Operational
30 days ago
Today
Telemetry analytics
Applications: Energy Manager Smart Tracker
✅ Operational
30 days ago
Today
Health Monitoring
Applications: Energy Manager
✅ Operational
30 days ago
Today

Account Management
Applications: ABB Provisioning Tool Ekip Connect 3 EPiC Smart Tracker
✅ Operational
30 days ago
Today
Marketplace
Applications: Ekip Connect 3 Energy Manager
✅ Operational
30 days ago
Today
License Manager
Applications: Ekip Connect 3 Energy Manager EPiC Smart Tracker
✅ Operational
30 days ago
Today
✅ Operational
30 days ago
Today

Device provisioning
Applications: ABB Provisioning Tool Energy Manager Smart Tracker
✅ Operational
30 days ago
Today
Data ingestion
Applications: Energy Manager Smart Tracker
✅ Operational
30 days ago
Today

Push notifications
Applications: EPiC Smart Tracker
✅ Operational
30 days ago
Today
Reports
Applications: Energy Manager Smart Tracker
✅ Operational
30 days ago
Today
Alarms
Applications: Energy Manager Smart Tracker
✅ Operational
30 days ago
Today

Developer portal and SDK
Applications: Energy Manager
✅ Operational
30 days ago
Today
Site Manager portal
Applications: Energy Manager Smart Tracker
✅ Operational
30 days ago
Today

Announcements

🔧Maintenance
The ABB Ability™ Energy Manager, Asset Health and Smart Tracker platform will be under maintenance on November 26th 2024.
A new version, R24Q4.2, of the platform will be released.
 
Expected impact:
  • Brief web services disruptions (less than 10 minutes) may occur during the entire maintenance window
  • Telemetry processing can be delayed up to 90 minutes between 8:00 AM to 10:00 AM UTC
    • devices may appear as disconnected during such time and alarms triggered with a delay
    • some gaps in the data trend might be shown in the widgets and reports; missing data points will be backfilled within 24 hours
  • Device and site commissioning will not be impacted, but delays in the connectivity status reporting are expected between 8:00 AM to 10:00 AM UTC

Updates

Maintenance has been completed on Nov. 26th at 9:30 UTC.


See all announcements

Recent notifications

Data ingestion - IoT Services Device provisioning - IoT Services
✅ Resolved
🌋Major outage

We would like to inform you that we are currently experiencing an incident which is preventing telemetry of ABB Ability™ Energy Manager and Smart Tracker devices to be processed.

IMPACT
The ABB EL Industrial Gateway or an ANC card are currently connected, but their telemetry is not being correctly processed.

ROOT CAUSE
The root cause is currently under investigation.

Updates

Services have been fully restored by Dec. 14th at 11:00 AM UTC


Developer portal and SDK - Web Portals
✅ Resolved
⚡Degraded

The possibility to register a new application on the ABB Ability Developer Portal is currently disabled due to some maintenance activity.

Access to the SDK APIs of already registered applications is not impacted. 

Updates

A fix has been released and the SDK portal is now fully functional.


Developer portal and SDK - Web Portals
✅ Resolved
🔥Partial outage

The ABB Developer Portal and SDK for Energy Manager is currently unavailable due to unplanned maintenance.

Updates

The portal access has been restored.


Data ingestion - IoT Services
✅ Resolved
🔥Partial outage

Our monitoring system has identified an issue with IoT device connectivity and telemetry delivery on Oct. 27th between 1:00 AM UTC - 3:30 PM UTC. The system was able to self-recover itself from the unhealthy condition.

IMPACT
Ability™ based devices (ABB Ability™ EL Industrial Gateway and ANC cards) were impacted. It has been observed that a few gateway devices might have taken longer to reconnect, up to six hours.
No further impact is expected.

ROOT CAUSE
The incident is currently under investigation. A preliminary analysis indicates a glitch occurred in a 3rd party service provider component triggered by the switch to wintertime, occurred over the night of October 27th, at 1 AM UTC, in the North Europe datacenter. More details will follow as the analysis continues.

We apologize for the inconvenience.


Telemetry analytics - Analytics services
✅ Resolved
⚡Degraded

We are experiencing a delay in processing the telemetry data of devices.

Devices might appear as disconnected. No telemetry data is lost.

Updates

The issue has been resolved and all devices' analytics are in realtime since Oct. 8th 1:00 PM UTC.

IMPACT
Devices might be reported as disconnected by the web portal; the backlog of unprocessed messages is currently being processed. No telemetry data is expected to be lost.

ROOT CAUSE
A temporary misbehave in a third party component caused some telemetry to not being processed in realtime. The data processing was recovered, however, to keep data consistency the affected data is being re-processed.


See all notifications