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Notifications for Energy Manager

Data ingestion - IoT Services Device provisioning - IoT Services
✅ Resolved
🌋Major outage

We would like to inform you that we are currently experiencing an incident which is preventing telemetry of ABB Ability™ Energy Manager and Smart Tracker devices to be processed.

IMPACT
The ABB EL Industrial Gateway or an ANC card are currently connected, but their telemetry is not being correctly processed.

ROOT CAUSE
The root cause is currently under investigation.

Updates

Services have been fully restored by Dec. 14th at 11:00 AM UTC


Data ingestion - IoT Services Device provisioning - IoT Services
✅ Resolved
🌋Major outage

We would like to inform you that we are currently experiencing an incident which is preventing telemetry of ABB Ability™ Energy Manager and Smart Tracker devices to be processed.

IMPACT
The ABB EL Industrial Gateway or an ANC card are currently connected, but their telemetry is not being correctly processed.

ROOT CAUSE
The root cause is currently under investigation.

Updates

Services have been fully restored by Dec. 14th at 11:00 AM UTC


Developer portal and SDK - Web Portals
✅ Resolved
⚡Degraded

The possibility to register a new application on the ABB Ability Developer Portal is currently disabled due to some maintenance activity.

Access to the SDK APIs of already registered applications is not impacted. 

Updates

A fix has been released and the SDK portal is now fully functional.


Developer portal and SDK - Web Portals
✅ Resolved
🔥Partial outage

The ABB Developer Portal and SDK for Energy Manager is currently unavailable due to unplanned maintenance.

Updates

The portal access has been restored.


Data ingestion - IoT Services
✅ Resolved
🔥Partial outage

Our monitoring system has identified an issue with IoT device connectivity and telemetry delivery on Oct. 27th between 1:00 AM UTC - 3:30 PM UTC. The system was able to self-recover itself from the unhealthy condition.

IMPACT
Ability™ based devices (ABB Ability™ EL Industrial Gateway and ANC cards) were impacted. It has been observed that a few gateway devices might have taken longer to reconnect, up to six hours.
No further impact is expected.

ROOT CAUSE
The incident is currently under investigation. A preliminary analysis indicates a glitch occurred in a 3rd party service provider component triggered by the switch to wintertime, occurred over the night of October 27th, at 1 AM UTC, in the North Europe datacenter. More details will follow as the analysis continues.

We apologize for the inconvenience.