Notification

Delayed telemetry delivery and devices disconnected

Data ingestion - IoT Services

#202410271028 - Created on Oct. 27, 2024, 10:28 a.m.

✅ Resolved

🔥Partial outage

Our monitoring system has identified an issue with IoT device connectivity and telemetry delivery on Oct. 27th between 1:00 AM UTC - 3:30 PM UTC. The system was able to self-recover itself from the unhealthy condition.

IMPACT
Ability™ based devices (ABB Ability™ EL Industrial Gateway and ANC cards) were impacted. It has been observed that a few gateway devices might have taken longer to reconnect, up to six hours.
No further impact is expected.

ROOT CAUSE
The incident is currently under investigation. A preliminary analysis indicates a glitch occurred in a 3rd party service provider component triggered by the switch to wintertime, occurred over the night of October 27th, at 1 AM UTC, in the North Europe datacenter. More details will follow as the analysis continues.

We apologize for the inconvenience.

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