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Device telemetry not being processed

Data ingestion - IoT Services Device provisioning - IoT Services

#202412140854 - Created on Dec. 14, 2024, 8:54 a.m.

✅ Resolved
🌋Major outage

We would like to inform you that we are currently experiencing an incident which is preventing telemetry of ABB Ability™ Energy Manager and Smart Tracker devices to be processed.

IMPACT
The ABB EL Industrial Gateway or an ANC card are currently connected, but their telemetry is not being correctly processed.

ROOT CAUSE
The root cause is currently under investigation.

Updates

Update posted on Dec. 15, 2024, 10:41 a.m.

Services have been fully restored by Dec. 14th at 11:00 AM UTC

Application registration disabled

Developer portal and SDK - Web Portals

#202411291512 - Created on Nov. 29, 2024, 3:12 p.m.

✅ Resolved
⚡Degraded

The possibility to register a new application on the ABB Ability Developer Portal is currently disabled due to some maintenance activity.

Access to the SDK APIs of already registered applications is not impacted. 

Updates

Update posted on Dec. 17, 2024, 1:06 p.m.

A fix has been released and the SDK portal is now fully functional.

SDK portal unavailable

Developer portal and SDK - Web Portals

#202411040903 - Created on Nov. 4, 2024, 9:03 a.m.

✅ Resolved
🔥Partial outage

The ABB Developer Portal and SDK for Energy Manager is currently unavailable due to unplanned maintenance.

Updates

Update posted on Nov. 4, 2024, 12:54 p.m.

The portal access has been restored.

Delayed telemetry delivery and devices disconnected

Data ingestion - IoT Services

#202410271028 - Created on Oct. 27, 2024, 10:28 a.m.

✅ Resolved
🔥Partial outage

Our monitoring system has identified an issue with IoT device connectivity and telemetry delivery on Oct. 27th between 1:00 AM UTC - 3:30 PM UTC. The system was able to self-recover itself from the unhealthy condition.

IMPACT
Ability™ based devices (ABB Ability™ EL Industrial Gateway and ANC cards) were impacted. It has been observed that a few gateway devices might have taken longer to reconnect, up to six hours.
No further impact is expected.

ROOT CAUSE
The incident is currently under investigation. A preliminary analysis indicates a glitch occurred in a 3rd party service provider component triggered by the switch to wintertime, occurred over the night of October 27th, at 1 AM UTC, in the North Europe datacenter. More details will follow as the analysis continues.

We apologize for the inconvenience.

Delays in device data processing

Telemetry analytics - Analytics services

#202410081121 - Created on Oct. 8, 2024, 11:21 a.m.

✅ Resolved
⚡Degraded

We are experiencing a delay in processing the telemetry data of devices.

Devices might appear as disconnected. No telemetry data is lost.

Updates

Update posted on Oct. 9, 2024, 7:31 a.m.

The issue has been resolved and all devices' analytics are in realtime since Oct. 8th 1:00 PM UTC.

Update posted on Oct. 8, 2024, 12:19 p.m.

IMPACT
Devices might be reported as disconnected by the web portal; the backlog of unprocessed messages is currently being processed. No telemetry data is expected to be lost.

ROOT CAUSE
A temporary misbehave in a third party component caused some telemetry to not being processed in realtime. The data processing was recovered, however, to keep data consistency the affected data is being re-processed.