Notification

Delays in device data processing

Telemetry analytics - Analytics services

#202410081121 - Created on Oct. 8, 2024, 11:21 a.m.

✅ Resolved

⚡Degraded

We are experiencing a delay in processing the telemetry data of devices.

Devices might appear as disconnected. No telemetry data is lost.

Updates

Update posted on Oct. 9, 2024, 7:31 a.m.

The issue has been resolved and all devices' analytics are in realtime since Oct. 8th 1:00 PM UTC.

Update posted on Oct. 8, 2024, 12:19 p.m.

IMPACT
Devices might be reported as disconnected by the web portal; the backlog of unprocessed messages is currently being processed. No telemetry data is expected to be lost.

ROOT CAUSE
A temporary misbehave in a third party component caused some telemetry to not being processed in realtime. The data processing was recovered, however, to keep data consistency the affected data is being re-processed.

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