Notification

Device telemetry not being processed

Data ingestion - IoT Services Device provisioning - IoT Services

#202412140854 - Created on Dec. 14, 2024, 8:54 a.m.

✅ Resolved

🌋Major outage

We would like to inform you that we are currently experiencing an incident which is preventing telemetry of ABB Ability™ Energy Manager and Smart Tracker devices to be processed.

IMPACT
The ABB EL Industrial Gateway or an ANC card are currently connected, but their telemetry is not being correctly processed.

ROOT CAUSE
The root cause is currently under investigation.

Updates

Update posted on Dec. 15, 2024, 10:41 a.m.

Services have been fully restored by Dec. 14th at 11:00 AM UTC

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