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Device telemetry not being processed

Data ingestion - IoT Services Device provisioning - IoT Services

#202412140854 - Created on Dec. 14, 2024, 8:54 a.m.

✅ Resolved
🌋Major outage

We would like to inform you that we are currently experiencing an incident which is preventing telemetry of ABB Ability™ Energy Manager and Smart Tracker devices to be processed.

IMPACT
The ABB EL Industrial Gateway or an ANC card are currently connected, but their telemetry is not being correctly processed.

ROOT CAUSE
The root cause is currently under investigation.

Updates

Update posted on Dec. 15, 2024, 10:41 a.m.

Services have been fully restored by Dec. 14th at 11:00 AM UTC

ABB Ability™ Provisioning Tool v2.16.0 withdrawn

Device provisioning - IoT Services

#202409260904 - Created on Sept. 26, 2024, 9:04 a.m.

✅ Resolved
✅Operational

We would like to inform you that due to a regression we had to withdrawn the ABB Ability™ Provisioning Tool v2.16.0 from the ABB Library.

Such regression is only impacting a subset of use cases (connecting to a factory new gateway), but as a precautionary measure we decided to retire v2.16.0 from the General Availability. Current stable version is then v2.15.1.

As today, if you:

  • Have installed v2.16.0 already, please uninstall it and re-install v2.15.1 from the following link: https://library.abb.com/d/9AKK107991A9195
  • Are still operating version v2.15.1, no action is required
  • Are still operating a version older than v2.15.1, you can safely update it via the update tool, it will download the correct version
A fixed version, v2.16.1, will be released in the upcoming days.
 
We apologize for the inconveniences.
 

Updates

Update posted on Oct. 29, 2024, 9:32 p.m.

ABB Ability™ Provisioning Tool v2.17.0 has been released and it is available at https://library.abb.com/d/9AKK107991A9195